Skip to content

Griffi. The AI colleague that answers calls and then handles the office work.

Back to Griffi

AI Phone module

The call becomes a complete case.

AI Phone answers inbound calls, works with approved company knowledge and stores the request, contact and summary in Griffi HQ. Phone is an input channel — not the whole product.

Become a pilot customer All pricing & modules

Part of Griffi

€89

€89 net per month, plus base plan from €49. Included with Premium.

Try it yourself

Call +49 6898 4989978 — Griffi, the AI colleague, answers itself. Hear live how your request is captured and the next step is prepared. Free, no sign-up.

You are talking to the AI, not a salesperson.

Call +49 6898 4989978

Three call examples

How Griffi sounds in clearly bounded workflows.

All companies, people and calls are fictional and synthetically generated. The linked pages explain product boundaries and prerequisites.

Fictional, synthetically generated example call. Not a real customer statement.

Read the transcript

Griffi: Good evening, John Doe Plumbers and Company. This is Griffi, our digital assistant. What has happened?

Caller: This is Miss White. Water is coming from a pipe in our basement. We need urgent help.

Griffi: Is anyone in danger, is water reaching electricity, or is there smoke? If so, keep away and call emergency services now.

Caller: No. The fuse box is in another room, and nobody is in danger.

Griffi: Can you reach the main shut-off safely, and is it already closed?

Caller: Yes, it is closed, but water is still dripping. Please call me back on zero one seven six, one two three four five six seven.

Griffi: Thank you. I recorded the water leak, the closed main valve, and your callback number as an urgent emergency. The emergency-service flat fee is 149 euros. It will be credited if you place an order. I am transferring you to the on-call service now.

Emergency service →

Fictional, synthetically generated example call. Not a real customer statement.

Read the transcript

Griffi: Good morning, Green and Sons Heating. This is Griffi, our digital assistant. How can I help?

Caller: Good morning, this is Mister Brown. I would like to book the annual service for my boiler, preferably next week.

Griffi: Is this routine maintenance only, or has the boiler currently broken down?

Caller: Routine maintenance only. The heating is working normally.

Griffi: I can offer Tuesday at nine or Thursday at two in the afternoon. Which works better?

Caller: Thursday at two works. My callback number is zero one seven one, two three four five six seven eight.

Griffi: Thank you. The service is booked for Thursday at two. The company will see your callback number and that there is no breakdown.

Appointment booking →

Fictional, synthetically generated example call. Not a real customer statement.

Read the transcript

Griffi: Good morning, BrightWire Electrical Limited. This is Griffi, our digital assistant. What can we help with?

Caller: Good morning, this is Miss Taylor. We would like an electric vehicle charger installed in our garage and need a quote.

Griffi: Is this a detached house, and do you already have an intended mounting position?

Caller: Yes. The position is beside the garage door, about twelve metres from the distribution board.

Griffi: A qualified electrician must inspect the installation before a reliable quote. Would Friday at eight work for the site visit?

Caller: Yes, Friday at eight works.

Griffi: Thank you. I recorded the detached house, garage location, roughly twelve metres of cable route, and the appointment. Technical design and price follow only after the professional inspection.

Quote request →

Documented safeguards

Specific locations, contracts and human control.

No review stars, customer counts or blanket compliance promises: every statement links to published evidence.

Database & files

The central application database runs at Hetzner in Nuremberg. All customer files and encrypted external backups are stored in Cloudflare R2 with EU data location.

Source: Privacy notice →

Text AI in the EU

Text and document processing is configured for inference and data residency in the EU region.

Source: Privacy notice →

Live voice in the US

The real-time speech service processes the session in the US under the published transfer safeguards; n3tz does not permanently store raw call audio.

Source: DPA →

Human control

Drafts and sensitive steps remain reviewable; direct AI interaction is disclosed and professional decisions remain with the company.

Source: Transparency page →

From input to case

The channel is only the beginning.

  1. 01

    Answer the call

    A dedicated Griffi number or configured forwarding sends inbound calls to the assistant.

  2. 02

    Capture the request

    Name, contact, reason and agreed qualification questions are recorded.

  3. 03

    Create the case

    Transcript, summary, task and next step arrive in HQ.

  4. 04

    Continue the work

    Depending on the modules, a callback, appointment, email draft or document workflow follows.

An honest category comparison

AI phone, answering service or virtual receptionist?

A traditional answering service or telephone secretary provides human call answering and hand-off. A human virtual receptionist is often the better choice when open-ended conversation, emotional requests or immediate human judgement matter most.

Voicemail mainly records a message. The next step starts only after someone listens to it and creates the case manually.

Griffi AI Phone uses approved knowledge and defined rules, records the call in the same case and prepares the agreed next step. It does not replace professional decisions or personal conversations that are better handled by a person.

Compare the ebuero pricing model (German) See what happens after the call

The work outcome

What arrives in HQ.

Structured summary

The team sees who called, why and what should happen next.

Defined qualification

Questions and rules are agreed first; AI does not improvise professional decisions.

Traceable history

Call and follow-up task remain attached to contact and case.

Clear boundaries

No black box and no invented full autonomy.

  • Only actually connected AI time counts; ringing, identified spam and failed calls do not.
  • No medical assessment, diagnosis or triage.
  • No blanket promise of live transfer; follow-up depends on the confirmed configuration.

Frequently asked questions

Can I keep my existing number?

Yes. Depending on your phone system, forward calls on busy, no answer or permanently to the assigned Griffi number. Setup is reviewed before launch.

Can AI Phone answer around the clock?

It can take inbound calls outside office hours. Active times, content and follow-up actions are set in your configuration.

Does the phone book appointments automatically?

Only when Appointments & Follow-up is active and the calendar flow is configured. AI Phone alone does not promise scheduling logic.

How is usage measured?

Started minutes of an actually connected AI call are counted. Included volumes and overage are shown on the pricing page.

The channel should remove work and leave a clear next step.

We review volume, knowledge, rules and approvals using one real case from your business.

Become a pilot customer 14 days free trial All pricing & modules

News from n3tz

What we build, test and learn — occasionally by email.

Product updates, honest insights and new tools. No fixed schedule, and we never share or sell your address.