Answers from your knowledge
Opening hours, services and approved information stay specific to your business.
Griffi. The AI colleague that answers calls and then handles the office work.
Back to Griffi
AI webchat in every base plan
Website questions become workable cases.
Griffi webchat is not a separate module. It belongs to HQ: it answers approved questions, captures contacts and requests, and hands complex conversations to your team.
Part of Griffi
included in every base plan
Webchat is included in every base plan. The smallest base plan starts at €49 net per month.
From input to case
The channel is only the beginning.
- 01
A visitor asks
A website visitor asks a question in the embedded customer webchat.
- 02
Apply knowledge
Griffi answers from the stored knowledge base within defined boundaries.
- 03
Capture the contact
Where useful, name, contact details and request become a lead or case.
- 04
A person takes over
A team member can take over the live webchat for complex questions.
The work outcome
What arrives in HQ.
Contact instead of anonymous chat
Qualified enquiries arrive with context in HQ.
Human takeover
The team takes over where a personal or professional answer is needed.
Clear boundaries
No black box and no invented full autonomy.
- Privacy, consent and activation depend on the specific integration on the customer website.
- Answers follow knowledge base and configuration, not unlimited general knowledge.
- External channels such as WhatsApp are not promised as publicly available.
- Webchat privacy details
Frequently asked questions
Is webchat a separate paid module?
No. AI webchat, knowledge base and human takeover are included with every base plan.
Can my team take over a chat?
Yes. Human live takeover is part of the shared webchat and HQ flow.
What data does webchat process?
This depends on the approved configuration and its integration on the customer website. Webchat privacy details are set out in the privacy policy.
Can chat trigger appointments or documents?
Only where the relevant workflow and module are configured. Chat provides the input; the case controls the follow-up work.
The channel should remove work and leave a clear next step.
We review volume, knowledge, rules and approvals using one real case from your business.