1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
Decision guide for businesses
AI phone or office worker – what does my business need?
The answer is rarely a simple either-or. What matters is call peaks, repeatable rules, unfinished office work and the points that require experience or personal responsibility.
The difference comes afterwards
An answered call is only the start of a completed case.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter documented photo need and valid consent, Griffi can send a time-limited upload link by SMS or email.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol from job data; approval and signatures remain with the responsible team.
Categories, not vendor comparisons
Which work model covers which part of the chain?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Start with one frequent, clearly bounded case.
Take an appointment request, fault report or quote enquiry. Mark fixed questions, exceptions and approvals. This shows what belongs to AI phone, Griffi or deliberately to a person.
Frequently asked questions
When is an AI phone enough?
When the main need is answering inbound calls, qualifying them by fixed rules and handing them off as a callback or appointment, a phone-focused setup may be enough.
When does a business need an office worker?
With many exceptions, personal coordination, professional decisions and responsibility across system boundaries, a human office worker remains central.
Can Griffi connect phone and office work?
Yes. Griffi connects inbound calls to cases, confirmed appointments and reviewable quote and invoice drafts. Human approval remains required.
Can we start small?
Yes. Plans and modules are shown on the pricing page. One real workflow can be reviewed before more tasks are added.
The next step is one concrete workflow.
We review one real case from your business together and say plainly which part is worth automating — and which deliberately stays with people.