1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
Search intent: AI phone for trades
AI phone assistant for trades: calls become cases
When technicians cannot answer, the office needs more than a note. Griffi answers inbound calls and links the request, appointment or callback to the next work step.
The difference comes afterwards
An answered call is only the start of a completed case.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter documented photo need and valid consent, Griffi can send a time-limited upload link by SMS or email.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol from job data; approval and signatures remain with the responsible team.
Categories, not vendor comparisons
Which work model covers which part of the chain?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Trades need fixed questions, not free improvisation.
Service area, type of work, urgency, property, contact and safe escalation belong in clear company rules. Griffi collects to those rules; professional judgement stays with your team.
Frequently asked questions
Which calls can an AI phone assistant handle for trades?
Typical cases include appointment requests, callbacks, existing-customer questions and emergency enquiries qualified by company rules. Diagnosis and binding dispatch decisions remain with the business.
Can it book confirmed appointments?
Yes, in the confirmed inbound booking flow and within the company’s approved scheduling rules.
Can it transfer callers live to an employee?
Only in the narrowly configured emergency-service Tier-2 path, with live handover enabled, a valid on-call number and compatible telephony including a SIP trunk. Otherwise Griffi records a structured urgent callback; it never transfers callers to 112 or other emergency services.
What does Griffi cost for a trade business?
Public plans, included modules, voice minutes and add-ons are listed on the pricing page. The right scope depends on the real call and office workflow.
The next step is one concrete workflow.
We review one real case from your business together and say plainly which part is worth automating — and which deliberately stays with people.